FAQ
Answers to the most common questions about ordering, payment and delivery.
How do I place an order?
Create an account, top up your balance and send your request to the manager or choose an item from the catalog. We confirm price and lead time before production starts.
Can I order a model not listed in the catalog?
Yes. Send a photo or link to any item — we check factory availability and quote a price within 24 hours.
What payment methods do you accept?
Payment is made through your account balance. Contact your manager for current top-up options available in your region.
Do I see the product before shipping?
Always. We send detailed photos and video for your approval. Nothing ships until you confirm.
Which countries do you deliver to?
We ship across the EU and selected European countries. Ask your manager if your destination is supported.
What if something goes wrong?
Open a ticket in Tech Support from your personal account or contact your manager directly. We resolve issues on a case-by-case basis.